Privacy Policy

Privacy Policy Highlights

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. “Otto’s” or “Otto’s Granary” means Otto’s Granary, Inc. and/or ottosgranary.com and any of our subsidiaries or divisions.

We want you to read the whole policy. This highlights section provides a summary of Otto’s privacy practices, and is not the whole policy. The highlights and full privacy policy apply to Otto’s retail stores, our website at www.Ottosgranary.com, our mobile app, and other locations where we may collect personal information.

What We Collect

We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday.
We collect information regarding your interactions with our websites and mobile apps.
We may obtain additional personal and non-personal information from third-party providers.

Uses of Information

Otto’s does not sell or rent your personal information to third parties.
We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
Your personal information may be shared with current or future Otto’s entities or subsidiaries.
We may also use the information you provide to send you marketing communications.
In some circumstances, Otto’s may share your information with certain third parties to perform services on our behalf.

Your Choices

You may choose to:

Stop receiving e-mail, direct mail and telephone marketing communications
Update and correct your personal information

Important Information

Otto’s does not knowingly collect information online from children under 13.
The Otto’s values our relationship with our customers and we are committed to responsible information-handling practices. Please read our entire Privacy Policy.

How to Contact Us

Phone:

(806) 797-1728

Address:

Otto’s Granary, Inc.

4119 Marsha Sharp Freeway

Lubbock, Texas 79407

Otto’s Privacy Policy

Your use of any of our sites is subject to the Conditions of Use for that site.

This Policy applies to:

The websites owned or operated by Otto’s Granary, Inc. and any of our subsidiaries or related companies, unless that site has its own privacy policy; if it does, that policy applies
The Otto’s mobile app, if any.
Information we collect in Otto’s stores and at other locations and events under the Otto’s name
Additional products and services that Otto’s offers. Supplemental details about information collection, use, and sharing relating to those products and services can be found in our:

For simplicity, we will call the Otto’s websites and mobile apps “digital properties” throughout this policy.

What We Collect

Information you give us

We collect and store information you provide through our digital properties and in our store(s).

The information we collect from you includes things like:

Name
Mailing address
E-mail address
Phone number
Credit card number and other payment information

In certain situations, we may also collect things like:

Location information
Demographic and lifestyle information (if you sign up for a registry or birthday list)
IMEI/UDID (a numeric identifier for your mobile device)
MAC address (another kind of numeric identifier for your mobile device)
IDFA (Apple’s ID for Advertising, a randomly generated number, which can be cleared like cookies)
Your responses to surveys as may be sent out from time to time.

Information you give us about others

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at our store. We will only use this information for the specific reason you provide it.

Information from other sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online

We collect information about your interactions with us, including the type of device or browser you’re using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called “referring URLs”).

Otto’s and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers.

Location information

Some of our digital properties may collect your location to help you search for our store or to use special mobile features that may exist now or in the future. n.

For any mobile application to identify your location, you must enable location services through your mobile device’s settings. If you do not want Otto’s to collect this information or to enable these features, you can turn off location services on your mobile device. Otto’s has no control over your device’s settings.

Store cameras

Our store may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business. Otto’s does not sell or otherwise distribute such information unless required to do so by law or for the purposes of providing such information to the appropriate law enforcement.

Reviews and other content you provide

Our website may offer publicly accessible blogs or community forums, including but not limited to “testimonials” that are entered by users on the website. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How We Use the Information We Collect

Identifying you on our websites and our mobile app in order to customize your experience (for example, based on your purchase history or your location)
Fulfilling orders and requests for products, services, or information
Processing refunds, returns, and exchanges
Tracking and confirming online orders
Delivering products
Marketing and advertising products and services
Conducting research and analysis
Processing credit card or payment information

Interest-based advertising

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

Information retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

Otto’s does not sell, rent, or trade your personal information to third parties. We share your information only in the ways we describe herein. We may combine or share information among current or future Otto’s companies, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

Fulfilling orders and delivering packages
Sending Otto’s marketing communications
Fulfilling subscription services
Conducting research and analysis
Processing credit card payments

We may share personal information in connection with co-branded product or service offerings (including sharing personal information with third parties to validate offers).

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it’s necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Otto’s, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we’ll notify you through e-mail (if we have your e-mail address) and/or a prominent notice on our applicable website of any change in ownership, as well as any choices you may have regarding your personal information.

How We Protect Your Information

We use a variety of information-security measures to protect your online transactions with us.

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.
Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.

Your Choices

You may at any time:

Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
Update and correct your personal information
Deactivate your account
Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
Provide your request and current contact information through one of the contact methods listed under “Contact” on our website

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.

Protecting Children’s Privacy

We are committed to protecting children’s privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

If our website links to other websites, many of those websites have their own privacy policies. Be sure to review the privacy policy on the website you’re visiting.

Social Media Features

Our website includes ways to interact and share using social media, through features such as the Facebook “Like” button, the “Share This” button, Pinterest, Twitter, Instagram, and/or Snapchat or interactive mini-programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. You agree that Otto’s has no responsibility or liability with regard to the use of these third-party social media entities or sites.

Privacy Policy Updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

If you have any questions about our Privacy Policy or practices please contact us.